Last updated: September 22, 2025

At Imperfect Solutions, we want you to feel confident in your purchase. This Refund Policy explains when refunds may apply to our digital products, services, and consulting.

1. Digital Products (e.g., Braille & QR Code Overlay Maker App)

• Due to the nature of digital products, all sales are final once access is granted.
• Refunds may be considered only if:
  • You experience technical issues that prevent access or use, and
  • Our support team cannot resolve the issue.

2. Consulting and Training Services

• Cancellations made at least 48 hours before a scheduled session may be eligible for a full refund or rescheduling.
• Cancellations made within less than 48 hours of a session are not eligible for a refund.

3. Market Research Services

• Because these services involve custom research and preparation, refunds are generally not available once the project has started.
• If you cancel before work begins, you may receive a partial refund minus any administrative fees.

4. How to Request a Refund

To request a refund, please contact us at:

luciana@imperfect-solutions.com with your order details. Each request will be reviewed on a case-by-case basis.

5. Processing of Refunds

• Approved refunds will be issued to your original payment method (PayPal or credit card).
• Processing times depend on your payment provider but usually take 5–10 business days.

6. Exceptions

Refunds will not be issued for:

• Change of mind after purchase.
• Inability to use a QR code scanner or third-party software not controlled by Imperfect Solutions.
• Failure to meet device or internet requirements.