Privacy Policy

Last updated: September 22, 2025

Imperfect Solutions respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, app, and services.

1. Information We Collect

• Personal information: name, email, payment details (processed securely through PayPal/WooPayments, not stored by us).
• Account information: login details, saved designs, files you upload.
• Technical information: device type, browser, cookies, analytics.

2. How We Use Your Information

• To process payments and deliver services.
• To improve our app and website.
• To provide customer support.
• To meet legal and tax obligations.

3. Sharing of Information

We only share your data with trusted providers (e.g., PayPal, WooCommerce, Firebase, Netlify) when necessary to deliver services. We never sell your personal information.

4. Data Protection

We use secure hosting, encryption, and limited access controls to protect your information.

5. Your Rights

• Request a copy of your personal data.
• Request corrections or deletion.
• Withdraw consent for cookies or email communications.

6. Contact Us

If you have questions about your privacy, contact us at: luciana@imperfect-solutions.com

Checkout & Payment Policy

Last updated: September 22, 2025

This Checkout & Payment Policy explains how purchases are handled at Imperfect Solutions.

1. Prices and Currency

• All prices are listed in Canadian Dollars (CAD).
• Applicable taxes (QST/GST) will be added where required.

2. Payment Methods

• Payments are securely processed via PayPal and WooPayments.
• We do not store credit card or banking information.

3. Order Confirmation

Once payment is completed, you will receive a confirmation email with order details.

4. Refunds and Cancellations

Refunds are handled according to our Refund Policy. Refunds are not available for change of mind, but may apply in cases of technical issues or as required by law.

5. Security

Transactions are processed over encrypted connections. You are responsible for keeping your login details secure.

6. Contact Us

If you have questions about checkout and payments, contact us at: luciana@imperfect-solutions.com

Cookie Policy

Last updated: September 22, 2025

Imperfect Solutions uses cookies to improve your browsing experience and provide our services.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites work properly and remember your preferences.

2. Types of Cookies We Use

• Essential cookies: required for logging in, using the app, and processing orders.
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics).
• Functional cookies: remember language or settings.
• Marketing cookies (if enabled): used for ads and promotions.

3. Managing Cookies

You can disable or delete cookies through your browser settings. Note: some parts of the website may not work properly without them.

4. Consent

By continuing to use our website, you agree to our use of cookies. You may withdraw consent by adjusting your cookie preferences in your browser.